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What People Are Saying
“I absolutely love their sausage more than any I've ever had anywhere. Not joking. I don't even normally like sausage but the flavors and taste and texture are so perfect. It never tastes fatty or tasteless or just spicy and not decent meat. I live in Seacoast NH and buy it whenever I see it because it's tough to find here compared to the Upper Valley.”
— Gina
“Our customers love the quality of the meats from Vermont Salumi! I use the products in our gift baskets and customers grab a pack or two when they buy wine & cheese. Packaging and flavors are great and fit very well in our store.”
— Kimberly
“Bought the samples and they are really good
Kind of European taste
Good job congrats and I loved the free shipping”
— Claudiu
“This is a real quality product with great flavor options and the packaging is great. I will be reordering soon.”
— Willard
Policies and FAQs
1. Customer Support
We are here to help! If you have any questions or need assistance with your order, please don't hesitate to reach out. You can contact us via email at info@vermontsalumi.com. Our customer support team will aim to respond as quickly as possible.
2. Privacy Policy
We value your privacy and are committed to protecting your personal information. Any data collected through our website (such as your name, address, email, and payment information) is used solely for processing your order. We will never sell or share your personal data with third parties without your consent. For more details, please read our full Privacy Policy [link to full policy].
3. Payment Policy
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Payment is processed securely through Square. If you encounter any issues with your payment, please contact us immediately for assistance.
4. Order Cancellation and Modification
While we will always do our best to accommodate requests, once your order has been packed and shipped, we are unable to cancel or modify it. Orders that are already in transit cannot be rerouted. Please ensure that your shipping address and order details are correct when placing your order.
5. Returns
Unfortunately, we are unable to accept returns of perishable items. If you have an issue with an order, claims must be made within 72 hours of receiving the product. Please contact us at info@vermontsalumi.com for assistance. We’ll do our best to resolve any concerns quickly.
6. Shipping Policy
We offer various shipping options to ensure that your order arrives in a timely manner. Shipping is free. Orders are processed on Monday and Wednesday. You will receive tracking information once your order has been shipped. We are not responsible for any delays caused by the carrier, especially during peak seasons or inclement weather. Please ensure your shipping address is accurate to avoid any delivery issues.
7. Product Availability
Due to the nature of the specialty products we produce, which are aged, there may be times of limited availability. Despite our best efforts, occasionally some products may not be available on the expected ship date.
To ensure your order is processed as quickly as possible, we will ship the products we have on hand. For our assortments, if we are short an item in the collection, we will ship an appropriate substitution of equal or greater value.
8. Address Change or Incorrect Address
Once you place your order, an order confirmation will be sent to the email address you provided. The confirmation includes the shipping and billing address.
If you notice that you have entered an incorrect shipping address, please contact us immediately to make any necessary changes before your order is shipped. Once an order has been shipped, we cannot modify the address.
9. Refund Policy
We want you to be satisfied with your purchase, but due to the nature of the products we sell, we are unable to offer refunds on perishable items. However, if you encounter any issues with your order—such as damaged, or incorrect items—please contact us within 72 hours of receiving the product. We will work with you to resolve the issue, which may include issuing a partial refund, providing a replacement, or offering a store credit, depending on the circumstances.
To initiate a refund request, please email us at info@vermontsalumi.com with the following details:
Order number
Description of the issue
Photos of the damaged or incorrect items (if applicable)
Please note that all refunds are processed at our discretion based on the nature of the claim.
10. Damaged Merchandise
If you receive damaged products, please contact us immediately. Do not discard any items, as we may need information about them to resolve the issue. To help us quickly address any concerns with defective or damaged merchandise, please take a picture of the item and email it to us at info@vermontsalumi.com. We will work with you to resolve the situation as quickly as possible.